FREE EXPRESS SHIPPING

Shipping & Returns

Shipping:

  • FREE EXPRESS SHIPPING. All orders are shipped from our warehouse in Adelaide, AUSTRALIA.
    • Covid-19 delays: we are experiencing delays of up to 2 weeks on international express shipping due to Covid-19 travel restrictions limiting daily air freight volumes.

      All parcels are tracked.

       

      Tracking:

      • Once your order has been processed, you will receive a tracking number via email.
      • If you do not receive a tracking number, please contact us cs@penelopeshirtdresses.com
      • We do not take responsibility for loss or damaged items during transit.

       

      Returns:

      For new customers we offer a refund return policy on full priced non-custom dresses over $200, otherwise we accept returns in exchange for store credit on the following conditions:

      • Merchandise must be returned within 7 days from tracked delivery date for Australian and New Zealand customers, and 21 days for other countries.
      • Merchandise must be returned via a traceable, prepaid service.
      • Merchandise must be folded and packed in a similar way to which they are delivered in order to maintain the garments original condition and cleanliness.
      • All tags are to be attached.
      • Merchandise must not be worn (excl. try-on), damaged, altered, or washed.

      Please note we do not offer returns or exchanges on any discounted products, including sale products or products discounted through marketing and promotions, nor do we offer returns or exchanges on custom dresses.

       

      Returning & Exchanging Merchandise:

      • Contact us via email and let us know what you would like to return, your order number and why you would like to return the item(s). (Please be sure to insert images of faulty merchandise for proof where possible).
      • Subject to meeting the terms of our returns policy (above), you will be issued a store credit or refund where applicable.

       

      For any questions further regarding shipping or returns, please email cs@penelopeshirtdresses.com